Return & Refund Policy

At EgaBuy, customer satisfaction is our priority. If you are not satisfied with your purchase, you may be eligible for a return or refund under the following conditions.

1. Return Eligibility

  • Items can be returned within 30 days of delivery.

  • The product must be unused, undamaged, and in its original packaging.

  • Certain products, such as perishable goods, personal care items, and customized products, are non-returnable.

  • Customers are responsible for return shipping costs unless the product is defective or incorrect.

2. How to Initiate a Return

  1. Contact our support team at kjp2p7@gmail.com with your order number and reason for return.

  2. We will review your request and provide return instructions.

  3. Ship the item back to the address provided.

  4. Once received and inspected, we will process your refund or replacement.

3. Refund Policy

  • Approved refunds will be issued to the original payment method within 5-10 business days.

  • Shipping fees are non-refundable unless the return is due to our error.

  • If the refund is delayed, please check with your bank before contacting us.

4. Exchanges

  • Exchanges are allowed only for defective or damaged items.

  • Contact us within 7 days of delivery for an exchange request.

  • If the product is out of stock, you may opt for a refund or a replacement of equal value.

5. Damaged or Incorrect Items

  • If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with pictures of the product.

  • We will arrange for a replacement or issue a full refund at no additional cost.

6. Order Cancellations

  • Orders can be canceled within 24 hours of placement.

  • Once processing begins, cancellations are not guaranteed.

  • If the order has been shipped, it must be returned following our standard return policy.

7. Non-Returnable Items

  • Gift cards

  • Downloadable software or digital products

  • Personal hygiene items (e.g., cosmetics, undergarments)

  • Clearance or final sale items

8. Contact Us

For any return or refund inquiries, please contact us at kjp2p7@gmail.com.

By making a purchase on EgaBuy, you agree to this Return & Refund Policy.